Terms and Conditions

1. Who we are

The website www.pixelcod.ro is operated, and the services presented under the name Pixel & Cod are provided, by:

• Company name: INNOVATIVE DIGITAL HUB S.R.L.
• Registered office: Calea Ferentari nr. 72, bl. 5A, sc. D, et. 3, ap. 31, Sector 5, București, 051864, România
• CUI: 54772239 (VAT registered)
• Trade Register No.: J2026034599004 · EUID: ROONRC.J2026034599004
• E-mail: contact@pixelcod.ro · Phone: +40 752 179 848

This information is provided under Art. 5 of Romanian Law no. 365/2002 on electronic commerce.

2. What these terms apply to

These terms govern the use of the pixelcod.ro website and the relationship between us and the people who request quotes from us or become clients for website design services and related services (SEO, Google Business Profile setup, maintenance).

“Client” means the natural or legal person who hires us. A “consumer” is a client who is a natural person acting for purposes outside their trade, business, craft or profession, within the meaning of Romanian Government Emergency Ordinance (GEO) no. 34/2014. Some provisions apply only to consumers and are marked as such.

If we sign an individual contract, its provisions take precedence over these terms.

3. How the contract is concluded

1. You send us a request through the form, by email, phone or WhatsApp.
2. We send you a written quote with the pages, features, total price, deadline and payment terms. The quote is valid for 15 days.
3. The contract is concluded when you accept the quote in writing (by signing or confirming by email). We send you confirmation of the contract on a durable medium (email or PDF).

The packages and prices on the website describe the standard services and are for information. Our obligations are those in the accepted quote. The contract is concluded in Romanian or English, at the client's choice. All conversations, quotes and documents are in one of these two languages.

4. Prices and payment

• Prices are in Romanian lei (RON). We are registered for VAT. The prices shown on the website include VAT (standard rate of 21%), and the price excluding VAT is shown separately for information. The written quote states the total price, including VAT.
• Payment is normally made in two instalments: a 50% deposit when the contract is concluded and 50% before the website is published on your domain. We issue an invoice for each payment.
• For clients that are legal entities registered for VAT in another EU Member State, the invoice is issued without Romanian VAT, under the reverse charge mechanism (Art. 278(2) and Art. 331 of the Romanian Fiscal Code).
• Payment is made by bank transfer to the account shown on the invoice, within 5 working days of issue, unless the quote states otherwise.
• Costs for the domain, hosting, licences or third-party services are paid by you directly to the providers, in your name, and are not included in the price unless the quote says otherwise.
• Monthly maintenance (optional) starts at 99 RON/month including VAT. What the plan includes (for example the number of changes per month) is set in the quote. Requests beyond the agreed volume are charged separately, only after your approval. The plan can be stopped at any time with 30 days' notice.
• The price in the accepted quote does not change for the work included. Work requested in addition to the quote is only carried out after you accept its cost in writing.

5. Building the website, deadlines and acceptance

• The delivery period starts once the deposit is paid and we receive the materials (texts, images, logo, access). Delays in sending materials or feedback extend the deadline by the same amount of time.
• We give you access to the website on a test link. Two rounds of changes are included, unless the quote states otherwise.
• After we deliver the final version on the test link, you have 5 working days to report any non-conformity with the quote. If we receive no comments, the work is considered accepted. Publishing on the domain at your request counts as acceptance.
• Delay on our part: if we exceed the deadline in the quote for reasons attributable to us, you get a discount of 10% of the price for each full week of delay, up to 30% of the price.

6. Client obligations

• to provide us with the necessary materials and information on time, correct and complete;
• to hold the rights to the texts, photos, logos and any other materials sent to us, and to indemnify us against third-party claims relating to them;
• to ensure that the business and content presented on the website comply with the law (for example mandatory company information, prices, their own privacy policies);
• to pay the price on the agreed dates.

If we don't receive the necessary materials within 60 days of requesting them, we may consider the contract terminated. In that case we keep the part of the deposit corresponding to the work already done.

7. Copyright in the website

• After full payment, we assign to you exclusively the economic copyright in the design and code created specifically for you (reproduction, distribution, modification, adaptation), for all forms of use, without limitation in time or territory, in accordance with Romanian Law no. 8/1996 on copyright. Until full payment, the rights remain ours.
• Third-party components (fonts, open-source libraries, stock images, icons) remain under their own licences. We inform you of the relevant licences at handover.
• The tools, internal templates and general know-how we use remain ours and we may reuse them, without copying the custom design of your website.
• We may show the website in our portfolio, including screenshots and a link, unless you tell us in writing that you object.

8. Warranty

• For 12 months from acceptance, we fix free of charge any technical bug in the code we delivered, meaning situations where the website does not work as described in the quote.
• The warranty does not cover changes made by others, problems with hosting or domain providers, changes you request after acceptance, content you provided, or new features.
• For consumers: in addition to the commercial warranty above, you benefit from the legal guarantee of conformity for digital content and digital services under Romanian GEO no. 141/2021 (transposing Directive (EU) 2019/770). The commercial warranty does not affect these rights.

9. Right of withdrawal (consumers only)

If you are a consumer and concluded the contract at a distance (online, by email or by phone), you have the right to withdraw from the contract within 14 days of its conclusion, without giving any reason and without cost, under Romanian GEO no. 34/2014 (transposing Directive 2011/83/EU).

• To withdraw, send us a clear statement by email to contact@pixelcod.ro, for example: “I hereby give notice that I withdraw from my contract for the provision of the following service [...] concluded on [...]. Name, address, date.” You may also use the model withdrawal form in Annex 1 to GEO no. 34/2014.
• We refund the amounts paid within 14 days of receiving the notice, using the same payment method.
• If you expressly ask us to start work before the 14 days have expired and then withdraw, you owe us an amount proportionate to what was done up to the notice (Art. 15 of GEO no. 34/2014).
• You lose the right of withdrawal once the service has been fully performed, if performance began with your prior express consent and your acknowledgement of this consequence (Art. 16(a) of GEO no. 34/2014).

10. Liability

• SEO work follows good practice and Google's recommendations, but we do not guarantee a particular position in search results, a certain amount of traffic or a certain number of clients. These depend on factors we don't control (Google's algorithms, competition, content).
• We are not liable for interruptions or losses caused by hosting, domain, email or other third-party service providers.
• For business clients, our total liability is limited to the price paid for the service concerned, except for damage caused intentionally or through gross negligence (Art. 1355 Romanian Civil Code).
• For consumers, these limitations apply only to the extent permitted by law and do not affect rights under consumer protection legislation.

11. Termination of the contract

The contract ends when the services are completed and paid, by agreement of the parties, or by termination if one party fails to fulfil its essential obligations within 15 days of written notice. On termination, the work done up to that point is paid for, and we hand over the paid-for materials we have created.

12. Force majeure

Neither party is liable for failure to perform obligations caused by force majeure or fortuitous events, under Art. 1351 of the Romanian Civil Code. The affected party notifies the other within 5 days at most.

13. Use of the pixelcod.ro website

• The website content (texts, design, code, logo, screenshots) is protected by Romanian Law no. 8/1996. It may not be copied or used commercially without our written consent. Screenshots of portfolio projects belong to the respective clients.
• You may not use the website to send spam or malicious code, or to attempt unauthorised access.
• The website contains links to third-party websites, for whose content we are not responsible.
• We strive to keep the information on the website correct and up to date, but it may contain errors, which we correct as soon as we become aware of them.

14. Personal data and cookies

We process personal data in accordance with the Privacy Policy and cookies in accordance with the Cookie Policy. When we build a website for you that collects data, we may act as a processor within the meaning of Art. 28 GDPR, in which case we sign a data processing agreement.

15. Complaints and disputes

• You can send any complaint to contact@pixelcod.ro or by phone at +40 752 179 848. We reply within 15 working days at most.
• Consumers can contact the Romanian National Authority for Consumer Protection (anpc.ro). For alternative dispute resolution (ADR), under Romanian Government Ordinance no. 38/2015, you can use the ANPC platform reclamatiisal.anpc.ro.
• We try to resolve any disagreement amicably. If we can't, the dispute is settled by the competent courts in Romania. Consumers may also go to the court of their place of residence.
• These terms and the contracts concluded with us are governed by Romanian law. If you are a consumer resident in another EU Member State, the choice of Romanian law does not deprive you of the protection of the mandatory provisions of the law of your country (Art. 6 of Regulation (EC) No 593/2008, “Rome I”).

16. Legal basis

These terms have been drafted in accordance with:

• the Romanian Civil Code (Law no. 287/2009), in particular the provisions on contracts and civil liability;
• Romanian Law no. 365/2002 on electronic commerce;
• Romanian GEO no. 34/2014 on consumer rights in contracts concluded with traders;
• Romanian GEO no. 141/2021 on certain aspects of contracts for the supply of digital content and digital services;
• Romanian Government Ordinance no. 21/1992 on consumer protection;
• Romanian Law no. 363/2007 on combating unfair commercial practices;
• Romanian Government Ordinance no. 38/2015 on alternative dispute resolution;
• Romanian Law no. 8/1996 on copyright and related rights;
• Regulation (EU) 2016/679 (GDPR), Romanian Law no. 190/2018 and Law no. 506/2004;
• Regulation (EC) No 593/2008 on the law applicable to contractual obligations (Rome I).

17. Changes to the terms

We may update these terms. The new version applies from its publication on the website and does not affect contracts already concluded, which remain subject to the terms in force when they were concluded.